How can I make sure that my order is placed?

Once you click on the “submit” button after your online food order and payment confirmation, your order is received at our end. And you will get an acknowledgment or confirmation mail or text message instantly at the time we receive your order.

How should I check the status of my order?

Your online food delivery status is just a click away!! Click on the option “Track Order” which you can find at the main menu section. Enter Your Order id starting with 'ORD' and track your order. In case if you find any technical difficulties then make a call, our customer service executives are available 24*7 hours.

Which online payment method you follow? Will I get a refund if I cancel the orders?

Yes, we provide you with the below online payment methods: Paypal Mastercard Visa American Express We value your money. If you have cancelled your order, then the refund would be processed in 24–48 working hours and would be credited to your account in 3–4 business days depending on how long your Bank takes to credit the amount. For any queries contact us at info@clickonfood.com or +971-48767843

How can I repeat a previous order?

We know you love to taste your favourite dishes more & more. At ClickOnFood, you can easily repeat your previous or favourite order from the best restaurant in Dubai. All you want to do is just “Sign in” to your account and go to the “My Orders” tab and order your favourite & health food once again. Enjoy your loved dishes!

Can I use multiple delivery addresses associated with one account?

Yes, you can add multiple delivery addresses. Also, you can select the delivery address for each order during the time of placing an order. Moreover, you can use the “pick up” option and choose a restaurant to place your order and collect your favourite fast food.

If I placed an order, how long does it take to get delivered?

It depends on the restaurant's estimated delivery time. Estimated delivery time includes: Time to prepare food Distance to the delivery point Traffic Climatic conditions Each restaurant will display an estimated order delivery time when you pick a restaurant. You can also find restaurant discount, reviews, locations, and delivery fees when you choose a restaurant.

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